Feedback and complaints 

We encourage feedback and bringing complaints to our attention – it is how we learn and improve the services we deliver. 

We manage and respond to complaints consistent with the NDIS (Complaints Management and Resolution) Rules 2018. 

Make a complaint 

If you wish to provide feedback or make a complaint about TRS Plan Management’s staff or services contact: 

Debra Keogh, General Manager 

Phone: (03) 6326 1112 

Email: manager@trsplanmanagement.com.au 

If you are not happy with how we respond to your complaint you can complain to the National Disability Insurance Agency: 

Phone: 1800 035 544 

Via their website: https://www.ndiscommission.gov.au/participants/participants-make-complaint

Support to make a complaint 

Advocates can help you to make a complaint if you need assistance. Contact: Advocacy Tasmania 

Phone: 1800 005 131 

Email: contact@yoursaytas.org 

Speak Out 

Phone: (03) 6343 2002 

Email admin@speakoutadvocacy.org 

How we manage incidents 

We manage Incidents consistent with the NDIS (Incident Management and Reportable Incidents) Rules 2018. 

Preventing incidents 

We will take all reasonable steps to prevent, respond to, resolve, and (where relevant) report any incidents or harmful situations involving a person with disability. 

We will promptly address any concerns we identify, or are brought to our attention, that may impact on the quality and safety of the supports we deliver. 

Deal with incidents when they occur 

We address incidents immediately wherever possible, or as soon as we become aware of them. 

We keep a register of incidents that is reviewed every six months as part of our risk management process. 

Investigate why they happened 

We investigate incidents to find out why they happened and prevent similar incidents in the future. 

Report to the Commission (where required) 

We will notify the NDIS Quality and Safeguards Commission of incidents as required by the NDIS (Incident Management and Reportable Incidents) Rules 2018. 

Make changes to prevent similar incidents in the future 

If we can improve the way we do things to prevent future incidents we will do so.